Frequently Asked Questions
Everything you need to know about your Lila Beauty experience.
Are your beauty products authentic and cruelty-free?
Yes, we guarantee that 100% of our products are sourced directly from authorized distributors. We prioritize brands that align with cruelty-free practices and provide full ingredient lists on every product page.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
What is your return policy for opened skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.
Do you offer international shipping?
Currently, Lila Beauty ships to the United States, Canada, and the UK. We are working hard to expand our global reach to beauty lovers everywhere soon.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.